AQ999 Baji's Privacy Policy — Your data, our responsibility

AQ999 collects certain information that is essential to running its services smoothly. We only gather what is strictly necessary — nothing more.

Personal Identification Information (collected at registration):

Automatically Collected Data (during use):

For verification (prior to withdrawal):

• Copy of National ID (NID) or passport.
• Selfie or face verification photo.
• Proof of address document (utility bill or bank statement).

Every use of your data at AQ999 has a clear and defined purpose. We never use your information for unnecessary reasons.

• Account Management: To create, manage, and keep your account secure.
• Transaction Processing: For processing deposits, withdrawals, and bonuses.
• Identity Verification: For fraud prevention and compliance with legal obligations.
• Customer Support: To properly address your complaints or inquiries.
• Service Improvement: To analyse your usage patterns and improve the platform experience.
• Promotional Messages: Only to send you offers and updates with your consent.
• Security Monitoring: To detect suspicious activity and prevent money laundering.

AQ999 uses industry-leading best practices to protect your data. Our security operates across multiple layers.

Technical Safeguards:

• All data transmissions are protected with 256-bit TLS/SSL encryption.
• Data at Rest is encrypted with AES-256.
• Two-factor authentication (2FA) — via Google Authenticator or SMS.
• Automatic alerts for unusual login activity or transactions.
• Servers in ISO 27001 certified data centers.
• Regular penetration testing and security audits.

Organizational Safeguards:

• Only authorized personnel have access to the information they need.
• All staff receive regular training on data protection.
• An incident response plan is in place to act swiftly in the event of a data breach.

AQ999's website and app use cookies and similar technologies. Cookies are small files stored on your device that help enhance your browsing experience.

AQ999 does not sell your data. However, certain information may be shared with trusted third parties to operate our services. All such parties are required to comply with strict confidentiality agreements.

• Payment Processors: Your information is shared as needed to process transactions via bKash, Nagad, Rocket, and bank transfers.
• Identity Verification Services: Third-party services specialising in KYC processes — used for verification purposes only.
• Law Enforcement: Under court order or legal obligation — limited to specifically required data only.
• Technology Partners: Cloud service providers for platform operations — in encrypted form.

You have specific rights over your personal data at AQ999. These rights are aligned with GDPR and international data protection laws.

Aq999 is strictly for adults (18+). We do not knowingly collect personal data from anyone under the age of 18.

• Age verification is conducted at the time of registration.
• Any minor's data collected inadvertently will be deleted immediately.
• If parents have any concerns, please contact us.

For any questions, complaints, or requests regarding your data privacy, please contact our Data Protection Officer (DPO).

• Email: privacy@aq999-baji.com
• General Support Email: support@aq999-baji.com
• Live Chat: Via the chat button on the website or app — available 24/7.
• Response Time: Typically within 3 business days.

AQ999 may update this Privacy Policy at any time. For significant changes:

• You will be notified via email or in-app notification at least 14 days before changes take effect.
• The "Last Updated" date at the top of this page will reflect any changes.
• Continued use of the service after any changes constitutes acceptance of the updated policy.